Delivery & Returns
Where possible we try to dispatch most orders within 1 - 5 business days. This does not include outside normal business hours, bank holidays, out of stock items or any handmade items such as bandanas, fabric collars etc. It may not always be possible to dispatch during this time however we will do our best to dispatch your order as quickly as possible. We reserve the right to dispatch your order within 21 days. In the unlikely event that there is a delay in dispatching your order we will contact you and advise an approximate delivery time. Most orders are dispatched via An Post. Heavy or bulky items may be dispatched via courier. We will advise you of this before dispatch. Delivery rates vary from €4 to €12 depending on order weight. Please note that we are a mail order company and as of yet do not offer a collect in person service unless at fairs & markets, just let us know before paying.
We are happy to dispatch orders Worldwide. Please contact us with your order requirements & delivery location and we can advise the appropriate delivery costs.
Returns
We provide assurance to our customers that we offer a comprehensive returns policy. We provide a 14 day return and refund policy (excluding delivery charges). All goods must be returned to us in original condition, free from animal hairs, smells and in origional packaging. The Pet Tree reserves the right to determine if a product is in origional unused condition. Delivery/shipping charges are non-refundable. Return costs are not covered by The Pet Tree & must be paid by the customer. Items must be returned to us within 14 days of order. Please contact us with your order number before returning any items.
If you have placed an order for a Made to Measure / Bespoke item you are not eligable for a refund.
Exchanges
If you would like to exchange your purchase for a different size, please contact us. Return postage costs are the customers responsibility and the exchanged item/s must be in unused condition & in all original packaging.
Faulty/Damaged Items
Customer service is of the utmost importance to us, so please contact us if you receive any faulty or damaged items and we will be happy to help resolve the problem.
Where possible we try to dispatch most orders within 1 - 5 business days. This does not include outside normal business hours, bank holidays, out of stock items or any handmade items such as bandanas, fabric collars etc. It may not always be possible to dispatch during this time however we will do our best to dispatch your order as quickly as possible. We reserve the right to dispatch your order within 21 days. In the unlikely event that there is a delay in dispatching your order we will contact you and advise an approximate delivery time. Most orders are dispatched via An Post. Heavy or bulky items may be dispatched via courier. We will advise you of this before dispatch. Delivery rates vary from €4 to €12 depending on order weight. Please note that we are a mail order company and as of yet do not offer a collect in person service unless at fairs & markets, just let us know before paying.
We are happy to dispatch orders Worldwide. Please contact us with your order requirements & delivery location and we can advise the appropriate delivery costs.
Returns
We provide assurance to our customers that we offer a comprehensive returns policy. We provide a 14 day return and refund policy (excluding delivery charges). All goods must be returned to us in original condition, free from animal hairs, smells and in origional packaging. The Pet Tree reserves the right to determine if a product is in origional unused condition. Delivery/shipping charges are non-refundable. Return costs are not covered by The Pet Tree & must be paid by the customer. Items must be returned to us within 14 days of order. Please contact us with your order number before returning any items.
If you have placed an order for a Made to Measure / Bespoke item you are not eligable for a refund.
Exchanges
If you would like to exchange your purchase for a different size, please contact us. Return postage costs are the customers responsibility and the exchanged item/s must be in unused condition & in all original packaging.
Faulty/Damaged Items
Customer service is of the utmost importance to us, so please contact us if you receive any faulty or damaged items and we will be happy to help resolve the problem.