Terms & Conditions
The following are the rules or "Terms" that govern the use of thepettree.com and all affiliated websites. By using the site(s) you agree to be bound by these terms and to follow the terms and all applicable laws and regulations governing the site. thepettree.com reserves the right to change these terms at any time, effective immediately upon posting on the site. If you do not agree to be bound by these terms, please not not use this site
Please note that products and colours on our website are a guide only. All images, descriptive matter, specifications and advertising issued by The Pet Tree are issued for the sole purpose of giving an approximate idea of the goods.
Due to the natural ingredients in The Pet Trees handmade products, there may be variations in texture, scent and colour.
Even though the ingredients in The Pet Trees dog grooming products are human grade, natural or organic, there is still a small chance that a very small number of pets may react or have an allergy to certain ingredients. Therefore, we recommend that all products are patch tested on a small observable area of skin 24 hours prior to use. This will allow you to see if there is any redness, swelling, irritation or itching in the patch test area before continuing full use of the product. By using our products, you are accepting responsibility for any reaction that may occur, however rare.
We are not vets and none of the statements on this website have been evaluated by vets. Products and information provided is based on experience as pet owners and customer feedback only. Any products or techniques mentioned are not intended to diagnose, treat, cure, or prevent any disease.
None of the information on this website is a replacement for veterinary advice. We will not be held responsible if products are not suitable for your pet, effect medication or any form of treatment. If in doubt we recommend that you check suitability of the product with your pets Veterinarian. This includes the suitability of any of The Pet Trees own branded products as well as the other products we supply.
The Pet Tree would always reccomend our customers pets should be under constant supervision whilst using or wearing any of the products we supply. The Pet Tree will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.
You are only authorized to view and to to retain a copy of this site for your own personal use while visiting the site for shopping at thepettree.com. Do not duplicate, publish or otherwise distribute the material on this site unless specifically authorized by The Pet Tree to do so.
We are a mail order company only. All items are dispatched from our warehouse and there are no shop or showroom facilities, sorry. We do offer a comprehensive returns policy, see link.
Goods sent to you from the 'The Pet Tree' Company are insured during transit only. Once the goods have been signed for in good condition there will be no redress to the 'The Pet Tree' Company.
If in error, either computer or human error the price of a item online is incorrect we reserve the right to charge the correct price for the goods before dispatch or a full refund of the item paid (price paid by the customer) will be offered. We will contact the customer direct for the correct payment, this is usually via e-mail.
All care instructions must be followed and The Pet Tree except no responsibility if the products run, shrink or fade on washing. It is recommended that if the products are washed, wash alone on a low temperature. On many of the dog clothing items it is advisable to pre-soak and allow to drip dry before use. We can not guarantee that the items will not colour run especially the red clothing items. Please follow all washing instructions.
All products remain the property of The Pet Tree until full payment is received, however the risk becomes the purchasers once the goods are delivered.
If a company, business or individual are issued with or use a 'Discount Code' Voucher, the voucher must be used online. We at thepettree.com reserve the right to withdraw the voucher without notice at anytime from our website.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in websites in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies do not harm your computer.
Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.
Accuracy of information (website content)
The Pet Tree has taken every reasonable step to make sure the information contained in this web site is accurate and up-to-date. The Pet Tree however can accept no responsibility for any errors or omissions.
The Pet Tree is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Pet Tree may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect:
We may collect the following information:
• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.